Refund & Cancellation Policy

1.1 Policy Overview: This policy governs refund requests, subscription cancellations, and hardware warranty returns for POS Pharmacy software products operated by PAHINV.

1.2 Pre-Purchase Evaluation: We provide comprehensive live counter demonstrations, interactive sandboxes, and full hardware consultations prior to payment, enabling pharmacy owners to thoroughly test software functionality before committing financially.

2.1 Cancel Anytime: Subscribing pharmacies may cancel their recurring cloud plan at any time without early termination fees, lock-in commitments, or exit penalties.

2.2 Access Through Current Period: Upon cancellation, your dedicated subdomain and counter access remain active until the conclusion of the currently prepaid billing cycle.

2.3 Zero-Fee Data Export: Prior to the subscription expiration date, pharmacy administrators have unrestricted access to generate and download comprehensive database exports (medicine lists, batch inventories, sales histories, and vendor records) at zero additional cost.

2.4 Prorated Refunds: Monthly recurring subscription payments are non-refundable once the billing month commences, except in verified cases of server downtime exceeding our 99.0% service availability commitment.

3.1 7-Day Incompatibility Full Refund: If our technical deployment engineers are unable to install or successfully configure POS Pharmacy on your hardware workstation within seven (7) days of purchase due to an unresolved software incompatibility, a 100% full refund of license fees will be granted.

3.2 Post-Installation Terms: Following successful counter deployment, license key verification, and technical handoff, one-time perpetual license fees become non-refundable.

4.1 1-Year Hardware Replacement Guarantee: All counter hardware units supplied by POS Pharmacy (thermal printers, barcode scanners, and cash drawers) include a 1-year replacement warranty. Any unit experiencing manufacturing defects will be replaced with a brand new unit.

4.2 Transit Damage: If hardware equipment is delivered with visible physical defects or operational faults, the customer must report the condition within forty-eight (48) hours of receipt for an expedited replacement.

4.3 Unopened Returns: Brand new, unopened hardware in its original factory packaging may be returned within seven (7) days of purchase, subject to a 10% inspection and logistics restocking fee.

5.1 Formal Request Submission: To submit a cancellation notice, warranty replacement inquiry, or refund evaluation request, please email our billing department:

POS Pharmacy by PAHINV
Billing & Warranty Desk: info@pospharmacy.com

5.2 Required Details: Please include your registered pharmacy business name, invoice number, description of the request, and relevant serial numbers (for hardware claims).